Minnesota Quality Conference
Increasing competition is forcing businesses to pay much more attention to satisfying customers. Measuring the delight of the customer is an ambiguous and abstract concept BUT, the MINNESOTA QUALITY CONFERENCE is here to help!
When/Where
- October 27 & 28, 2008
- Earle Brown Heritage Center
- Minneapolis, Minnesota
Robin Lawton presents the Keynote
8 Dimensions of Excellence: Aligning Strategy and Measures with Customer Priorities
"It is funny that, instead of these 8D ideas slowly fading away often can happen after a course, they are making more and more sense. You have essentially changed the whole way I approach everything I do! And I am enjoying my job more as a result. I have been working with one of our business groups on their balanced scorecard. Someone came into see me today and said, finally seem to be focusing on the right things to improve. Hallelujah!" Manager, Operational Excellence, Wolters Kluwer Health, Pharma Solutions
Plus! Another Great Speaker Lineup including:
- Rip Stauffer
- Statistical Thinking for Leaders, New DMAIC Model.
- Lou Asher
- Full Factorial Designs, Fun with Statistics (Consistently one of highest-rated speakers at past Conferences)
- John Hehre
- Measuring Customer Satisfaction in a Lean Environment
- Gary Floss
- Voice-of-the-Customer is a 2-way Street, to be safe, you need to look both ways! (Well-known expert on Voice-of-the-Customer. Come hear the latest.)
- Dilip Shah
- Reading and Interpreting Calibration Reports, how the data should be interpreted and audited. (Current Chair of ASQ Measurement Quality Division and author of Metrology Handbook)
- Sudip Dinda & Dave Hurd
- Black Belt project showcase – Application in Injection Molding
8 ways the Minnesota Quality Conference will benefit YOU!
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