In this session, we will focus on what individuals can do to aid their companies in achieving their vision, mission and goals by understanding attitude.

First, as individuals, we must realize where our attitudes, good or bad, come from. Once we understand this fundamental concept, the pathway to gaining an attitude that empowers us and those around us becomes possible. Then the fun truly begins.

Next, we can learn to change our vocabulary to support this new Quality Attitude. Using the right words at the right time can have a profound impact on us, our co-workers, our clients or customers, and our global friends.

Finally, we learn that quality service is more easily achieved because of a positive shift in attitude. Having a disempowering attitude at the moment of giving service can be disastrous. We can do simple things to ensure that we are always using the right attitude when giving service.

Quality in a Global World begins with the individual. You are a key element in making this vision a reality. Your attitude speaks volumes to those with whom you work and serve...let it reflect the very best you have to offer.

About the presenter

For 15 years, Stephen Shaner has been studying how attitude affects people and those around them.

His studies have incorporated seminars, formal classes and books relative to behavior, attitude, ethics, and business and personal relations. Stephen's studies, coupled with his contagious attitude, have made him a popular resource for businesses and individuals. Stephen is a facilitator of Steven Covey's "The Seven Habits of Highly Effective People."

Stephen is the Manager of HealthPartners Regional Technology Center in Duluth. He is an active member of Toastmasters International, holding the office of International Division Governor for northern Minnesota and Ontario, Canada. He recently achieved the Distinguished Toastmaster designation, the highest level of achievement. Stephen incorporates his leadership and communication skills to meet professional demands and personal goals.

Stephen has developed presentations that reach to the core of what attitude is and how having the right one can dramatically change lives professionally and personally.