|The future is not what it used to be and quality professionals are asking fundamental questions about what the future will hold. Change and transformation are the emerging tools of quality. There is debate over whether the same professionals can span a skill continuum from control to transformation. Leading thinkers in the field are investing their time in minting new tools for change and transformation and investing their energy to obtain new skills. The best companies are moving beyond product quality to manage their total customer experiences. Best practice companies around the world are showing, by their examples, the efficacy of quality applied to the improvement of the whole organization.
The MNASQ Professional Development Summit is organized by and for quality professionals. We offer two full days of learning and networking to help us lead this change instead of reacting to it.