Session 111
If you don’t take care of your customers, someone else will
Jeri Meola, Satisfaction Measurement Systems

Innovation is on the rise as a key mandate for driving top-line growth in business. But has a critical
issue has been ignored in the process? Is the challenge facing business today a lack of innovation or a lack of empathy? During this session Jeri will work with the audience to see how empathy can drive change and growth.

Session 112
Top Ten Modern-Day Statistical Tools Every Quality Professional Should Know
Shari Kraber, Stat-Ease

Discover our favorite statistical tools and techniques that are proven to improve products and processes in today’s fast-paced environment. Guaranteed to be a fun and lively session, this hour will be filled with thought-provoking insights, take-home messages, and new ways to take the fear out of using statistical tools!Equodicab inctotatis restet verios antisti volupta tibus.

Session 113
The New Creativity: A disciplined approach to making yourself and your team more creative
Jim Link, Idea-Link

We want more creativity, but a recent Newsweek cover story concludes we’re less creative than 10 years ago. So what’s the problem? Jim Link challenges the conventional wisdom around creativity training, replacing it with an entirely new way of thinking: creativity is built through the application of two simple disciplines, not magically unleashed.

Session 114
Leveraging Social Media for Job Search and Your Career
Tracy Godfrey

From barely a blip, social media has risen quickly in recruiting and professional development.
LinkedIn is most prevalent, but the reach is extending to many more. This session will look at strategies
to leverage social media wisely to find jobs and develop professionally.

Session 115
Measurement System Analysis of a Capable Process – Do I continue to reject good parts, improve my gauge or improve my process?
Woody Santy, Industrial Quality Consultants

One of the often overlooked issues when conducting a Measurement System Analysis (MSA) is the estimation of misclassifying bad parts as good or good parts as bad. Most articles that do address this only show examples of low capability systems. When capable processes were examined using Monte Carlo simulation, the results were unexpected.